What we manage

Clear scope for landlord expectations

Included

  • Guest communication SLA We respond to guest messages within the agreed time windows, with clear next steps.
  • Check-in/out coordination Scheduling, confirmations, and handover timing so turnovers stay on track.
  • Cleaning coordination We coordinate turnover cleaning and track completion for each stay.
  • Maintenance triage When something breaks, we route it for assessment and track the issue to resolution.

Not included (by default)

  • Guarantees of bookings or income We coordinate operations, but outcomes depend on demand and guest behavior.
  • Contractor invoices inside the management fee Cleaning and contractor costs are passed through and disclosed separately.
  • Control over guest decisions We respond fast and document issues, but we cannot control refund requests or review outcomes.
  • Sensitive key handling via forms Don’t share sensitive keys in this form.

Need details for your exact listing?

See how we run workflows after a guest message, during turnover, and when maintenance is reported.

View workflows

Operational scope

Workflows you can expect

Clear steps for guest communication, turnover readiness, and maintenance triage—so you stay informed without chasing updates.

Guest messages

Response time & communication SLA

  • Step 1 Acknowledge the message and confirm next actions.
  • Step 2 Use a standardized script for check-in questions, house rules, and access details.
  • Step 3 Escalate edge cases to you with a short summary and suggested response.
Evidence: monthly owner summary + issue log

Turnover readiness

Cleaning coordination

  • Step 1 Trigger a turnover checklist based on the scheduled departure.
  • Step 2 Coordinate cleaning timing and confirm completion before the next guest arrival window.
  • Step 3 Flag anything that affects readiness, with photos and a clear owner callout.
Evidence: standardized turnover checklist in onboarding.

Maintenance reports

Triage and next actions

  • Step 1 Collect the report details, severity, and any urgent safety notes.
  • Step 2 Classify: urgent, schedule-ready, or monitor. Then assign the next action.
  • Step 3 Track outcomes and keep you updated with a maintenance trail.
View triage SLA We do not guarantee bookings, income, or occupancy.
SLA fit checker

See if our response rhythm matches your property reality

Answer a few quick questions. We’ll show “may fit” and what would need to be true for the partnership to work. No promises, just operational alignment.

Preliminary —
Select answers to see a suggested operational fit for guest communication SLA, check-in/out coordination, cleaning coordination, and maintenance triage.
What you’d get: standardized handoff notes and a clear owner issue log.
What you still confirm: access rules, cleaning standards, and escalation boundaries.
We do not guarantee bookings, income, or occupancy.
Compare tiers Confirm on a call
Evidence: Response time & communication SLA alignment is reviewed during onboarding.
Evidence: Monthly owner summary plus issue log.
What the workflow looks like when timing gets real
  1. Guest messages
    Acknowledgement, next action, and an escalation trigger if timing is outside your boundary.
  2. Turnover
    Check-in/out coordination notes, cleaning coordination, and a handoff snapshot for the next arrival.
  3. Maintenance triage
    Triage, vendor handoff, and owner confirmation points, with an issue log you can audit later.
Request scope by call

Tell us what’s currently running, and we’ll outline the right operating scope.

You’ll reach our team to map guest communication SLA, check-in/out coordination, cleaning coordination, and maintenance triage—so the plan matches your property reality.

Go to contact page Non-guarantee note
Don’t share sensitive keys in this form.
If a lock change is needed, we’ll coordinate the safe handoff through agreed procedures.